Customer Service Representatives

Website Farm Tek

Location:  FarmTek

Dyersville, IA

Contact: Jennifer Meneguin-Velte

Phone:  563-875-2288

Fax:  563-875-2317


Position Available:  Customer Service Representatives

Number of openings:  2

Summary:  The person in this position reports to the Customer Service Manager, and is responsible for accepting, addressing, and resolving customer questions, issues, problems, and complaints.

Tasks & Responsibilities:

  1. Answer incoming phone calls, and determine the nature of the inquiry.
  2. Respond to the inquiry by either
  3. relaying the information the customer wants, or
  4. referring the customer to a more appropriate source of information.
  5. Acquire information from one or more of the following sources:
  6. Order Power System
  7. ESAPCO catalogs and reference books
  8. vendor catalogs and reference books
  9. a knowledgeable person within the company or the vendor
  10. an internet source
  11. an example of the product
  12. Contact customer to update status of order as needed.
  13. Perform tasks as assigned.

Knowledge, Skills, & Abilities

Knowledge of company products and services

Knowledge of applications of company products and services

Knowledge of company policies and procedures relative to selling and servicing products

Ability to communicate effectively verbally and in writing

Ability to research problems and discover information

Ability to use complex computer systems

Skill in appeasing difficult or angry customers

Skill in using complex systems to discover information

Minimum Requirements

The ability to read and write at a 12th grade level, and a personality suited to sustained interaction with angry and emotional people.

Training Needs:

The person in this position needs continuous training in company policies and procedures, company computer systems, and tools and techniques used to facilitate customer service.

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