Website Northeast Iowa Community College/NICC
Center Supervisor-Manchester Center NICC
Part-time (25-28 hours per week). Mon-Friday. Hours depend upon work flow. Occasional nights and/or weekends.
|Duties and Responsibilities||Contribute to the success of the environment by being flexible and adaptable. Use good judgment and exhibit effective problem-solving and critical thinking skills. Provide excellent customer
service in all interactions with students, staff, and Center visitors.
Serve as lead staff person in the Manchester Center when Center Director is out of the center. This may include an occasional night and weekend.
Assist in the general operations of the Manchester Center including:
Use judgment to determine when/who to contact in the case of events that threaten health, safety and facility. Monitor security and activity in the facilities, handle any issues that arise with the assistance of the Center Director, follow established emergency procedures, take appropriate action to protect health and safety of students/customers and act to protect the facilities from damage.
Handle telephone inquiries, greet the public and provide information to walk-ins about credit and non-credit services/programming. Anticipate customer needs, offering comprehensive information.
Develop personal interest classes for the Center. Maintain classes in Lumens software. Assemble instructor packets, class sign-in sheets, class evaluations, etc.
Provide administrative support for BCS programs, preparing and processing registrations, class materials, certificates and state reporting.
Provide administrative support for Center Director relating to Career Learning Link including scanning, uploading correspondence, maintenance of electronic student files, and maintenance of spreadsheets.
Receive and receipt money for tickets, registrations, special events, books, etc.
Provide prompt support and trouble-shooting for technology use in classes, meetings and events scheduled at the Manchester Center. Start up, monitor and shut down the technology for classes delivered in Zoom format. Facilitate service with on-call CIS personnel when necessary.
Respond to instructor requests for assistance with facility issues, posting class cancellations and exchange of student work.
Perform office and building opening and closing procedures, including proper handling of money, phone settings, locking, facility alarms, etc.
Maintain and understand NICC policies/procedures, and be able to communicate the policies and the rationale for them to customers.
Perform database applications related to BCS programs/classes and Center budget as requested.
Coordinate staff appointments and calendars using Google Calendar.
Maintain AdAstra calendar and print weekly room grids.
Coordinate testing appointments- ALEKS, Accuplacer, NCRC.
Proctor testing appointments-ALEKS, Accuplacer, NCRC.
Update Center website.
Publish Facebook posts for Center classes and events.
Aid in direct marketing of Center classes and events through various outlets to be discussed.
Inventory, order and organize office supplies and equipment as requested.
Copy, collate, and file student records, documents, brochures and other as requested.
Maintain student confidentiality and handle CSI (confidential, sensitive information) per college regulations.
|Qualifications||Work experience and/or some post-secondary education required. Associate degree preferred.
Must be a self-starter and possess initiative, customer service skills and the ability to work independently.
Computer experience in word processing, database, spreadsheet, and desktop publishing required.
Technology trouble-shooting experience strongly preferred. Must have excellent organizational abilities, interpersonal, proofreading, and keyboarding skills.
Must be able to prioritize multiple tasks.
Be able to operate calculator, copy machine, printer, computer, Zoom technology, and other equipment efficiently and effectively.
|Assist in the general operations of the Manchester Center including:
providing customer service, solving problems, preparing/processing reports and other documents, and providing administrative support for Center Director.
handling telephone and walk-in inquires about programs and services offered by the college including Adult Literacy, BCS non-credit classes and degree programs.
conducting intake activities for prospective students, registering students for Adult Literacy and BCS non-credit classes, and making appropriate referrals to coaches and advisors
Apply for position at www.nicc.edu
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