IT Support Technician

Website Engineering Services and Products Company

Summary 

The individual in this position reports to the I.T. Technical Support Supervisor, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.

 

Essential Duties and Responsibilities

Monitor, review and respond to Level I Technical Support
Update and maintain computer systems
Support policies and procedures related to network hardware and software
Computer imaging and decommissioning
Accurately track computer security cameras
Troubleshooting VoIP phone system
Printer maintenance and trouble shooting
Working with vendor software support
Network cabling installation and termination
New Hire IT Orientation and training
Escalate higher level IT tickets to appropriate personnel
Individual projects and research assigned by management
After hour support coverage
Additional duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exceptional keyboarding and phone skills
Above average computer literacy
Demonstrate willingness, desire and ability to learn new skills
Strong written and verbal communication skills
Ability to interact will with different departments and a wide variety of personality types
Professional and competent approach to work environment
Well-developed organizational and multitasking skills
Ability to quickly adapt to change
Ability to manage time effectively and work independently

Education and/or Experience    

Associate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience
Familiarity with IT ticketing system or Help Desk

Language Skills 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.

Computer Skills  

Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications. General knowledge of computer troubleshooting and hardware installation.

Other Qualifications         

Must be safety conscious and follow all safety guidelines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, and sit. They may also be required to do light lifting, carrying, pushing, pulling, kneeling, squatting, and climbing ladders.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low and mostly working in an office environment but may need to work in the warehouse, manufacturing areas as needed to perform job responsibilities.

To apply for this job please visit www.paycomonline.net.

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