Customer Service Representative

  • Full Time
  • Hopkinton, Iowa
  • This position has been filled

Website Innovative Ag Services

Growing Relationships to Maximize Success!

Primary Objective:  To provide customer service and accurate accounting functions at the location for the benefit of IAS and its member owners.

Major Accountabilities:
The following duties are typical for this job.  These are not to be construed as exclusive or all inclusive.

  • Report to assigned workplace at time specified; report late arrivals or absences to supervisor prior to start time
  • Conduct counter sales and process incoming calls in a friendly, courteous manner
  • Conduct weighing of grain and farm supply products; grading of incoming grain
  • Processing of daily location grain tickets
  • Entry of work orders on both feed and agronomy
  • Provide marketing assistance to grain customers
  • Communication of grain transactions and transportation needs
  • Complete daily edits of counter and feed invoicing
  • Complete billing of agronomy products and services from the location
  • Inventory control, physical count and accurate billing
  • Daily deposit of receivables
  • Processing bill of lading on feed and fertilizer receipts; keep perpetual inventory of fertilizer products
  • Accept and carry out any other assigned tasks by Location Manager

Knowledge, Skills, Abilities:

  • Displays a high level of initiative, effort, and commitment towards completing assignments efficiently.
  • Ability to organize, deal with change effectively, and work on multiple tasks concurrently.
  • Basic computer skills
  • Strong people skills, good phone etiquette, follows directions, meets deadlines.

Physical Requirements/Environmental Adaptability:

  • Requires static strength to occasionally lift, push, pull, or carry objects with a minimum weight of 50 pounds.
  • Also flexibility to bend, stretch, twist, or reach with your body, arms, and/or legs.
  • Also trunk strength and ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time.
  • Some tasks involve repetitive motion.
  • Agricultural Environment – Possible exposure to seasonal weather, outdoor conditions, and agriculture products.
  • Personal Protective Equipment may be required for some tasks.